Shipping policy

Naturally Eden Shipping Policy

Last updated: September 8th 2025

Thank you for shopping with Naturally Eden! We want to make sure your order reaches you safely and promptly.

1. Order Processing

  • Orders are typically processed within 1–3 business days after payment is confirmed.

  • You will receive an email confirmation when your order is received and another when your order has been shipped.

  • Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Method & Delivery Times

We ship all orders via Evri, a trusted UK courier. Delivery times are estimated as follows:

Shipping Method Estimated Delivery Time (UK) Tracking Available
Standard (Evri) 2–5 business days Yes

Please note: Delivery times are estimates and cannot be guaranteed by Evri.

3. Shipping Costs

  • Shipping costs are calculated at checkout based on your order and delivery location.

  • Free shipping may be available for qualifying orders—check our website for details.

4. Order Tracking

  • Once your order has been shipped via Evri, you will receive a tracking number via email.

  • Tracking updates may take up to 24 hours to appear on Evri’s tracking system.

5. Shipping Delays

Naturally Eden is not responsible for delays caused by:

  • Evri courier delays

  • Severe weather conditions

  • Events outside our control, such as public holidays or carrier issues

If your order is delayed, please contact us at info@naturallyeden.uk for assistance.

6. Lost or Damaged Items

  • Please inspect your order upon receipt.

  • If your order is lost or arrives damaged, contact us immediately at info@naturallyeden.uk.

  • Claims must be made within 7 days of delivery.

7. Changes to This Shipping Policy

We may update this Shipping Policy from time to time. The latest version will always be available on our website.

8. Contact

For questions about your order or shipping, email us at:
info@naturallyeden.uk