Privacy policy

Last updated: September 8th, 2025

Privacy Policy

Last updated: September 8th, 2025

Naturally Eden operates this website and store to provide you with a curated shopping experience (the "Services"). We are committed to protecting your personal information and being transparent about how we use it. By using our Services, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following personal information:

Contact details: name, address, email, phone number
Payment information: credit/debit card details, transaction information
Account details: username, password, preferences
Order activity: items viewed, purchased, returned, or exchanged
Communications: any messages or support inquiries you send us
Device and usage information: IP address, browser type, and how you interact with our website

How We Use Your Information

We use your information to:

Process orders, returns, and exchanges
Provide and improve our Services and website experience
Send updates about your account or orders
Communicate promotions or marketing (if you’ve opted in)
Ensure security, prevent fraud, and comply with legal obligations

Sharing Your Information

We may share your personal information:

With Shopify and other service providers who help us run the store, process payments, ship orders, or provide customer support
With marketing partners to send promotions (if you’ve opted in)
When required by law or to protect our rights

We do not sell your personal information.

Security & Retention

We take reasonable measures to protect your data, but no system is completely secure. We retain your information only as long as needed to provide services, comply with legal obligations, and resolve disputes.

Your Rights

Depending on where you live, you may have rights to:

Access, correct, or delete your personal information
Opt out of marketing communications
Restrict or object to certain processing
Request data portability

To exercise your rights, contact us at info@naturallyeden.uk.

Children’s Privacy

Our Services are not intended for children under 16, and we do not knowingly collect information from them.

International Transfers

Your data may be transferred or stored outside your country. When this happens, we use recognized safeguards, like Standard Contractual Clauses.

Changes to This Policy

We may update this policy from time to time. Updates will be posted here with a new “Last Updated” date.

Contact Us

If you have any questions about this Privacy Policy or your personal information, contact us at:
info@naturallyeden.uk

10 Little Lumpkid, Hadleigh, Suffolk, United Kingdom, IP7 6BF